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Swaggle Support

From orders to delivery and queries about pet profiles, we've got you covered.

Swaggle Frequently Asked Questions

How do I create an account?

What happens if I forget my password?

How do I update my personal details?

What payment options are available?

How do I change my account email?

How do I change my account password?

How do I update my delivery address?

How do I unsubscribe/resubscribe to Swaggle emails?

I need an Invoice for my Order

Account

What is a pet profile?

Do I need a Pet Profile to buy products from Swaggle?

How do I change or edit my pet’s profile?

Pet Profile

How can I track the status of my order?

Can I change or cancel my order?

My order is missing an Item

My order has an item that's been damaged or is spoilt

Orders

What if I am not home for delivery ?

Delivery on Public Holiday - Delays

What to do if my order is delayed or lost?

At what time of day will my order be delivered?

Why am I getting multiple deliveries when I only placed one order?

How long does delivery take?

Are you able to deliver to PO boxes?

Where are your orders shipped from?

How much does shipping cost?

Which areas classify for free metro delivery?

General delivery questions

What is express shipping?

What happens if my Express Delivery does not arrive within the estimated time frame?

How much does Express Shipping cost?

How long does Express Shipping take?

Express Shipping

What is Repeat Delivery?

Can I reschedule my next Repeat Delivery order?

How do I set up a Repeat Delivery?

How do I update my Repeat Delivery payment details?

How do I get my first Repeat Delivery order discount?

How frequently should I order?

What does it mean to skip my Repeat Delivery?

What if the price of my Repeat Delivery product changes?

Where can I find your Repeat Delivery policy?

Can I use other discount codes with my Repeat Delivery?

Can I cancel my Repeat Delivery?

Can I have multiple products on Repeat Delivery?

When will my payment be processed for my next Repeat Delivery?

Can i adjust the products in my Repeat Delivery?

Can I add products to my current Repeat Delivery?

What happens if my payment fails for my next Repeat Delivery?

What if my product becomes out of stock for my next Repeat Delivery order?

Can i change my address for my next Repeat Delivery order?

Repeat Delivery

Delivery

What if I received my order and it’s damaged?

What is Swaggle’s refund policy?

How will I be refunded if I return a product?

Can I return or exchange an item?

Do Swaggle products come with warranties?

Returns & Refunds

Who is Swaggle?

How can I speak to a Swaggle team member?

How can I access free vet advice?

Have a question and can't find an answer?

Having Tech Issues, need help on our Website?

General info and contact details

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Categories

Account

Pet Profile

Orders

Delivery

Returns & Refunds

General info and contact details