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General info and contact details

Who is Swaggle?

G'day! We're Swaggle - Australia's happiest online pet store!. We exist to deliver pet happiness to every doorstep with a wide-range of Australia's leading brands, personalised product suggestions and free vet advice. Swaggle is a new business, part

How can I speak to a Swaggle team member?

Got a bone to pick or a question to ask? Chat with our virtual customer service bot, hanging out at the bottom of every page. If that’s no help, don't sweat it, you can create a case for our customer care team and we'll get back to you ASAP. Or just

How can I access free vet advice?

We have partnered with Vetcheck 24/7, a powerful telehealth platform that connect pet owners with vet nurses and accredited vets, without needing to go into the clinic. To access our free vet advice, all you need to do is create a pet profile here. A

Do I need a Pet Profile to buy products from Swaggle?

Pet Profiles are awesome!  They allow us to customise what is you presented to you, to be most relevant to your pet. It's not a necessity but is a unique feature of the Swaggle website.  If you share a little about your most loved, we will be able to

Have a question and can't find an answer?

So you have an issue and can't find an article that helps?  Or you just want to talk to a human?. Our team of awesome Swagglers are here and ready to help you.   Just send us an email at [email protected] and our team will get right on it.  They

Having Tech Issues, need help on our Website?

So you on our website, trying to get your Swaggle on, and something just doesn't seem to be working.  Oh it can be so frustrating, we totally get it.  Truth is that there is often a simple solution to these types of situation, and we have a team of e