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Repeat Delivery

What is Repeat Delivery?

Swaggle Repeat Delivery makes pet parenting hassle-free by automating your pet’s must-haves—so you never run out of essentials again. Just choose your products, set your schedule, and leave the rest to us!. Plus, as a Repeat Rewards Club member, you’

Can I reschedule my next Repeat Delivery order?

No worries! You can reschedule your Repeat Delivery up to the day before your next order ships. To reschedule, go to My Account > My Repeat Delivery > Select the calendar to edit under 'Next Order'. Once you make a change to your next order date your

How do I set up a Repeat Delivery?

Setting up Repeat Delivery is as easy as 1-2-3:. If a product is available for Repeat Delivery, simply select it and start the Repeat Delivery process by adding to cart. Select how often you want the product to be delivered, and choose from every wee

How do I update my Repeat Delivery payment details?

To adjust your payment details for Repeat Delivery navigate to My Account > Repeat Delivery > Billing > Select the edit option in the right hand corner of the billing option, and follow the email flow. If you receive a warning from your email provide

How do I get my first Repeat Delivery order discount?

This one-time offer is available for first-time Repeat Delivery customers only (who have never placed a Repeat Delivery or Auto-Delivery order before). The 20% discount is automatically added when you select Repeat Delivery at checkout. It’s valid on

How frequently should I order?

If you check your previous orders, it will give you some indication of how often you need to purchase any certain products. If you are unsure, our most popular selection is delivery every 6 weeks. You can modify your Repeat Delivery at any time, up t

What does it mean to skip my Repeat Delivery?

Skipping lets you pause one order without cancelling your subscription. Here’s how it works:. Go to My Account > My Repeat Delivery > Skip Order. Your next scheduled order will be skipped, and your deliveries will resume as normal after that. Need it

What if the price of my Repeat Delivery product changes?

Repeat Delivery guarantees you the lowest price from the past 7 days on the Swaggle website before your order ships (excluding multibuy offers). You’ll always be notified of any price changes via email 2 days before your order is processed. If your R

Where can I find your Repeat Delivery policy?

Our Repeat Delivery policy is included in our terms and conditions. You can find them here. To find out more about Repeat Delivery, check our comprehensive info page here. If there is anything else you need, send us an email on [email protected]

Can I use other discount codes with my Repeat Delivery?

The Repeat Rewards Club is already packed with perks, so additional discount codes (including Coles team member discounts) can’t be applied to Repeat Delivery orders. To find out more about Repeat Delivery, check our comprehensive info page here. If

Can I cancel my Repeat Delivery?

Yes—you can cancel anytime at no cost up until the day before your next order ships. How to cancel:. Go to My Account > My Repeat Delivery. Click More Options next to the product you want to cancel. Important: If you cancel, you’ll lose your current

Can I have multiple products on Repeat Delivery?

Absolutely! You can set different products to different schedules. If multiple Repeat Delivery orders fall on the same day, you’ll only pay one shipping fee. To find out more about Repeat Delivery, check our comprehensive info page here. If there is

When will my payment be processed for my next Repeat Delivery?

Your payment will be processed the day your next order ships. You will receive a notification regarding your upcoming Repeat Delivery the day before your order is processed and your card is charged. You’ll then receive another notification once the o

Can i adjust the products in my Repeat Delivery?

Yep! You can swap, remove, or reschedule items in your Repeat Delivery. To swap a product (size or flavour):. Go to My Account > My Repeat Delivery. Click Swap Product (if applicable). To remove a product:. Go to My Account > My Repeat Delivery. Clic

What happens if my payment fails for my next Repeat Delivery?

If your payment fails, we will automatically re-try your card after 24 hours and up to a total of 5 times over 15 days. If we are unable to process your payment after 5 attempts your order will be skipped and the next order in your schedule will resu

What if my product becomes out of stock for my next Repeat Delivery order?

We prioritise Repeat Delivery orders, so it is unlikely that your pet’s favorite items are out of stock. However, should this happen, someone from our customer care team will contact you to help. To find out more about Repeat Delivery, check our comp

Can i change my address for my next Repeat Delivery order?

If you need to change your shipping address for your Repeat Delivery you can. Navigate to My Account > My Repeat Delivery > Shipping and edit the existing address or add a new one. If you have multiple addresses, the address you have selected for you