Contact Us

Back to Swaggle Store

Swaggle Support

<span data-contrast="auto" id="isPasted" lang="EN-GB" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-variant-ligatures: none !important; color: rgb(0, 0, 0); font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 10.5pt; line-height: 15.1083px; font-family: Gibson, Gibson_EmbeddedFont, Gibson_MSFontService, sans-serif;">We have partnered with&#xA0;<span style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; background-repeat: repeat-x; background-position: left bottom; background-image: var(--urlSpellingErrorV2, url(&apos;data:image/svg+xml;base64,PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPHN2ZyB3aWR0aD0iNXB4IiBoZWlnaHQ9IjRweCIgdmlld0JveD0iMCAwIDUgNCIgdmVyc2lvbj0iMS4xIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHhtbG5zOnhsaW5rPSJodHRwOi8vd3d3LnczLm9yZy8xOTk5L3hsaW5rIj4KICAgIDwhLS0gR2VuZXJhdG9yOiBTa2V0Y2ggNTYuMiAoODE2NzIpIC0gaHR0cHM6Ly9za2V0Y2guY29tIC0tPgogICAgPHRpdGxlPnNwZWxsaW5nX3NxdWlnZ2xlPC90aXRsZT4KICAgIDxkZXNjPkNyZWF0ZWQgd2l0aCBTa2V0Y2guPC9kZXNjPgogICAgPGcgaWQ9IkZsYWdzIiBzdHJva2U9Im5vbmUiIHN0cm9rZS13aWR0aD0iMSIgZmlsbD0ibm9uZSIgZmlsbC1ydWxlPSJldmVub2RkIj4KICAgICAgICA8ZyB0cmFuc2Zvcm09InRyYW5zbGF0ZSgtMTAxMC4wMDAwMDAsIC0yOTYuMDAwMDAwKSIgaWQ9InNwZWxsaW5nX3NxdWlnZ2xlIj4KICAgICAgICAgICAgPGcgdHJhbnNmb3JtPSJ0cmFuc2xhdGUoMTAxMC4wMDAwMDAsIDI5Ni4wMDAwMDApIj4KICAgICAgICAgICAgICAgIDxwYXRoIGQ9Ik0wLDMgQzEuMjUsMyAxLjI1LDEgMi41LDEgQzMuNzUsMSAzLjc1LDMgNSwzIiBpZD0iUGF0aCIgc3Ryb2tlPSIjRUIwMDAwIiBzdHJva2Utd2lkdGg9IjEiPjwvcGF0aD4KICAgICAgICAgICAgICAgIDxyZWN0IGlkPSJSZWN0YW5nbGUiIHg9IjAiIHk9IjAiIHdpZHRoPSI1IiBoZWlnaHQ9IjQiPjwvcmVjdD4KICAgICAgICAgICAgPC9nPgogICAgICAgIDwvZz4KICAgIDwvZz4KPC9zdmc+&apos;)); border-bottom: 1px solid transparent;">Vetcheck&#xA0;24/7, a powerful telehealth platform that&#xA0;connect&#xA0;pet owners with vet nurses and accredited vets, without needing to go into the clinic.&#xA0;<span data-contrast="auto" lang="EN-GB" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-variant-ligatures: none !important; color: rgb(0, 0, 0); font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 10.5pt; line-height: 15.1083px; font-family: Gibson, Gibson_EmbeddedFont, Gibson_MSFontService, sans-serif;">To access our free vet advice, all you need to do is create a pet profile&#xA0;<a href="https://toby-australia.myshopify.com/account/register?return_to=%2Fpages%2Fcreate-a-pet" rel="noreferrer noopener" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; cursor: text; font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration: none; color: inherit;" target="_blank"><span data-contrast="none" lang="EN-GB" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-variant-ligatures: none !important; color: rgb(5, 99, 193); font-size: 10.5pt; text-decoration: underline; line-height: 15.1083px; font-family: Gibson, Gibson_EmbeddedFont, Gibson_MSFontService, sans-serif;">here</a><span data-contrast="auto" lang="EN-GB" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-variant-ligatures: none !important; color: rgb(0, 0, 0); font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 10.5pt; line-height: 15.1083px; font-family: Gibson, Gibson_EmbeddedFont, Gibson_MSFontService, sans-serif;">.&#xA0;Along with free vet advice, you also get your own pet&#x2019;s landing page, with&#xA0;suggestions for food, treats and toys they might love.<span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 10.5pt; line-height: 15.1083px; font-family: Gibson, Gibson_EmbeddedFont, Gibson_MSFontService, sans-serif;">&#xA0;

We have partnered with Vetcheck 24/7, a powerful telehealth platform that connect pet owners with vet nurses and accredited vets, without needing to go into the clinic. To access our free vet advice, all you need to do is create a pet profile here. A

How can I access free vet advice?

General info and contact details

How do I create an account?

What happens if I forget my password?

How do I update my personal details?

What payment options are available?

How do I change my account email?

How do I change my account password?

How do I update my delivery address?

How do I unsubscribe/resubscribe to Swaggle emails?

I need an Invoice for my Order

Account

What is a pet profile?

Do I need a Pet Profile to buy products from Swaggle?

How do I change or edit my pet’s profile?

Pet Profile

How can I track the status of my order?

Can I change or cancel my order?

My order is missing an Item

My order has an item that's been damaged or is spoilt

Orders

What if I am not home for delivery ?

Delivery on Public Holiday - Delays

What to do if my order is delayed or lost?

At what time of day will my order be delivered?

Why am I getting multiple deliveries when I only placed one order?

How long does delivery take?

Are you able to deliver to PO boxes?

Where are your orders shipped from?

How much does shipping cost?

Which areas classify for free metro delivery?

General delivery questions

What is express shipping?

What happens if my Express Delivery does not arrive within the estimated time frame?

How can I access free vet advice?Updated a year ago