We’re sorry to hear your order has been delayed or lost. If you've received a tracking number from our couriers, you can keep tabs on your package's journey. If it seems like your pet's goodies are taking a 'paws' on the way, just hit us up via our
When will your pet's new toys and treats show up? Good question! The timing is in the paws—err, hands—of our couriers. Your order could be delivered at any time, based on when they usually happen in your neck of the woods.
To give you and your fur family access to the biggest selection of tail-wagging goodies possible there may be rare times when your order arrives in several packages. This 'split shipment' might happen because of weighty items or products.
Can't wait to see your pet's tail wag or hear that happy chirp? We get it! Once you've hit 'Order,' our Swaggle team goes full throttle. You can expect your pawsome package to land on your doorstep within the expected delivery timeframe you see at ch
Good news, pet parents! Yes, we can deliver to PO boxes, thanks to our mates at Australia Post. Just be sure to pick up your parcel within 30 days, or it might be returned to sender. If you won’t be able to collect it in time, speak to your local Pos
All of our orders ship straight from our warehouse in Victoria. we've got a whole hub dedicated to making sure your pet's new favourite things get to you lickety-split. We're expanding to more areas of Australia as we grow as well.
For all shipping options, you will be shown the price in the shipping section of the checkout. But the below can be used as a general guide for standard shipping. For express shipping, details can be found here. Metro orders:. For our metro pet paren
Good question. Metro delivery areas are defined by our couriers and their serviceable zones. You can see these in detail below. If you want to double check if you are in a metro area or not, place the items you wish to order in your shopping cart, p