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<span data-contrast="auto" id="isPasted" lang="EN-GB" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-variant-ligatures: none !important; color: rgb(0, 0, 0); font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 10.5pt; line-height: 15.1083px; font-family: Gibson, Gibson_EmbeddedFont, Gibson_MSFontService, sans-serif;">If your order has turned up a little worse for wear,&#xA0;we&apos;re&#xA0;truly sorry. Rest easy knowing&#xA0;you&apos;re&#xA0;entitled to a full refund. Just hop over to our&#xA0;<a href="https://swaggle.loopreturns.com/#/" rel="noreferrer noopener" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; cursor: text; font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration: none; color: inherit;" target="_blank"><span data-contrast="none" lang="EN-GB" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-variant-ligatures: none !important; color: rgb(5, 99, 193); font-size: 10.5pt; text-decoration: underline; line-height: 15.1083px; font-family: Gibson, Gibson_EmbeddedFont, Gibson_MSFontService, sans-serif;">return portal</a><span data-contrast="auto" lang="EN-GB" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-variant-ligatures: none !important; color: rgb(0, 0, 0); font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 10.5pt; line-height: 15.1083px; font-family: Gibson, Gibson_EmbeddedFont, Gibson_MSFontService, sans-serif;">&#xA0;and&#xA0;we&apos;ll&#xA0;sort it out for you.&#xA0;<span data-contrast="auto" lang="EN-GB" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-variant-ligatures: none !important; color: rgb(0, 0, 0); font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 10.5pt; line-height: 15.1083px; font-family: Gibson, Gibson_EmbeddedFont, Gibson_MSFontService, sans-serif;">You can also read our full returns policy right&#xA0;<span data-contrast="auto" lang="EN-GB" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; color: rgb(41, 105, 176); font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 10.5pt; line-height: 15.1083px; font-family: Gibson, Gibson_EmbeddedFont, Gibson_MSFontService, sans-serif; font-variant-ligatures: none !important;"><a href="https://swaggle.com.au/policies/refund-policy">here</a><span data-contrast="auto" lang="EN-GB" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-variant-ligatures: none !important; color: rgb(0, 0, 0); font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 10.5pt; line-height: 15.1083px; font-family: Gibson, Gibson_EmbeddedFont, Gibson_MSFontService, sans-serif;">.<span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 10.5pt; line-height: 15.1083px; font-family: Gibson, Gibson_EmbeddedFont, Gibson_MSFontService, sans-serif;">&#xA0;

If your order has turned up a little worse for wear, we're truly sorry. Rest easy knowing you're entitled to a full refund. Just hop over to our return portal and we'll sort it out for you. You can also read our full returns policy right here.

What if I received my order and it’s damaged?

Returns & Refunds

How do I create an account?

What happens if I forget my password?

How do I update my personal details?

What payment options are available?

How do I change my account email?

How do I change my account password?

How do I update my delivery address?

How do I unsubscribe/resubscribe to Swaggle emails?

I need an Invoice for my Order

Account

What is a pet profile?

Do I need a Pet Profile to buy products from Swaggle?

How do I change or edit my pet’s profile?

Pet Profile

How can I track the status of my order?

Can I change or cancel my order?

My order is missing an Item

My order has an item that's been damaged or is spoilt

Orders

What if I am not home for delivery ?

Delivery on Public Holiday - Delays

What to do if my order is delayed or lost?

At what time of day will my order be delivered?

Why am I getting multiple deliveries when I only placed one order?

How long does delivery take?

Are you able to deliver to PO boxes?

Where are your orders shipped from?

How much does shipping cost?

Which areas classify for free metro delivery?

General delivery questions

What is express shipping?

What happens if my Express Delivery does not arrive within the estimated time frame?

What if I received my order and it’s damaged?Updated a year ago